Accessibility Statement

Undisputed Legal Inc.
Version 2026-11 | Effective October 30, 2026

Undisputed Legal Inc. wants every person to be able to use undisputedlegal.com, place an order, track it, and receive the documents we deliver, regardless of ability or the technology they use. This statement describes what we do to make the Site accessible, what we are still working on, and how to reach us if something on the Site does not work for you.

Our standard

We are working to make undisputedlegal.com conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C), while incorporating the additional accessibility criteria introduced in WCAG 2.2 Level AA. Our accessibility efforts encompass the entire public website and its associated customer-facing systems, including the Customer Dashboard (My Account), the client portal, online order forms, document uploads, Express Pay, payment functions, and digital documents delivered through our systems. We review new pages and site changes against the standard before they are published, and we review existing pages as part of our ongoing site maintenance.

Our accessibility objective is ongoing improvement. We do not represent that every page, document or third-party component currently achieves complete WCAG conformance.

What we have done

Our website is designed with accessibility features intended to support keyboard navigation, screen readers and screen magnifiers. These include semantic headings and landmarks, text alternatives for meaningful images, identifiable links and buttons, form labels and error messages, support for browser text resizing, and visual information that does not rely solely on color. We continue to test and improve these features as accessibility issues are identified. The Site does not use content that flashes.

What we are still working on

undisputedlegal.com has thousands of pages, many of them written before the current standard was adopted, and some embedded content comes from third parties. We know that some older pages, PDF documents and embedded videos do not yet meet the standard in every respect. Our accessibility improvement priorities include:

1. Online service-order forms and document uploads.
2. Customer Dashboard (My Account), including dashboard navigation, active and completed cases, order history, order searches, status filters, and account management.
3. My Documents, including access to affidavits, proofs of service, invoices, and other available documents.
4. Client portal functions, including case tracking and service updates.
5. Express Pay, payment methods, and other payment functions.
6. Account details, billing and shipping addresses, and authentication functions.
7. Website navigation, contact information, and essential service pages.
8. Existing informational content, PDFs, and embedded media.

Accessibility improvements are incorporated into our website maintenance and development processes as appropriate. If you find a page or a document you cannot use, tell us and we will provide the information in a format that works for you.

Documents and affidavits

Affidavits, proofs of service, invoices and other documents we deliver are provided as PDF files. If you need one in another format — large print, plain text, or read to you by telephone — contact us and we will provide it at no charge.

Third-party content

The Site links to courts, government agencies and other websites, and some features are provided by third parties: payment processing, the client portal, embedded video and maps, review displays and the cookie-consent banner. We select providers who state a commitment to accessibility, but we do not control their content and cannot represent that it meets the standard above. Their accessibility statements govern their content. Where a third-party component creates an accessibility barrier to an essential service, we will work with the provider or offer a reasonably available alternative means of completing the transaction or obtaining the information.

Tell us about a problem

If you experience difficulty accessing any part of undisputedlegal.com, including the Customer Dashboard, My Documents, order tracking, online forms, payment functions, account management, or digital documents, please contact us for assistance by any of these means. Please tell us the page address, what you were trying to do, and the browser or assistive technology you use, so that we can reproduce the problem.

• Email: [email protected] with “Accessibility” in the subject line
• Telephone: (800) 774-6922
• Mail: Undisputed Legal Inc., Attn: Accessibility, One World Trade Center, 85th Floor, New York, NY 10007

We acknowledge accessibility reports within two business days and tell you what we will do about the problem, and we fix problems on the pages used to order and track service first.

Technical notes

The Site is designed to work with current versions of Safari, Chrome, Edge and Firefox and with the screen readers commonly used with them, including VoiceOver, NVDA and JAWS. The Site relies on HTML, CSS, JavaScript and WAI-ARIA. Accessibility is reviewed using automated testing tools and manual checks with a keyboard and a screen reader. Because the Customer Dashboard contains confidential legal documents and account information, our accessibility evaluation includes, or will prioritize as testing is conducted, keyboard navigation, screen-reader announcements, form errors, order-status updates, document downloads and session authentication, while maintaining appropriate account-security protections.

Version 2026-11. Effective October 30, 2026. This statement is reviewed at least once a year and whenever the Site changes materially.