SMS Text Message Terms

Undisputed Legal Inc.
Version 2026-11.1 | Effective November 2, 2026

These terms govern the text messages (SMS and MMS) that Undisputed Legal Inc. sends about your orders. They supplement our Terms and Conditions and Privacy Policy, which apply to the texting program as to everything else.

What the program is

Program name: Undisputed Legal Order Updates.

What we send. When you place an order and give us a mobile number, we may text you about that order: order confirmation, status updates, questions from our process server, notice that an affidavit or document is ready in your account, and billing notices. These are service messages about your order. We do not send marketing or promotional text messages.

How you opt in. You consent to receive order texts by providing a mobile number when you place an order, create a portal account or pay through Express Pay and checking the separate, unchecked box that reads: “I agree to receive recurring, nonmarketing SMS/MMS messages from Undisputed Legal Inc. concerning my orders, including service updates, document availability, and billing notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is not required to purchase services. I agree to the SMS Text Message Terms and acknowledge the Privacy Policy.” We record the number, the date and time, the consent wording and version, and where you enrolled. Consent is not a condition of purchasing any service; if you do not want texts, leave the box unchecked and we will use email and telephone.

Message frequency. Message frequency varies by order. We text when an order is confirmed, when an attempt or delivery occurs, when a document is ready, and when we need information from you.

Message and data rates may apply. Your carrier’s standard rates for text messages and data apply. Undisputed Legal does not charge for texts.

Sender. Automated order messages are sent from our main line, (800) 774-6922, so you always see the same sender and your opt-out applies where you expect. A staff member handling your order may also text you from the telephone number of the office responsible for it, which appears on your order confirmation. Our texting program is registered with the carriers through our messaging provider.

How to stop or get help

• To stop: You may opt out at any time by replying STOP to a message, emailing [email protected], or calling (800) 774-6922. We also honor other reasonable requests to stop receiving text messages. Where supported, you will receive a final confirmation message. Opting out does not cancel or affect an existing order; we will use email and telephone for it instead.
• To get help: reply HELP to any message, email [email protected], or call (800) 774-6922.
• To start again: reply START to any message from a number you previously opted out of, or contact us to provide renewed consent.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Message delivery depends on your carrier, device, network availability, and other factors outside our control.

Text messages may be delayed, interrupted, or undelivered. Customers may review available order information and documents through their Customer Dashboard or contact Undisputed Legal by email or telephone for assistance.

Our official order records, rather than SMS delivery confirmations, govern the status and documentation of services performed.

Confidentiality

For privacy and security, our text messages contain limited order-related information and may direct you to sign in to your secure Customer Dashboard to review case details, download affidavits or proofs of service, and access other documents.

We do not transmit confidential legal documents, complete affidavits, sensitive personal information, or payment-card information through SMS or MMS. Access to these materials is provided through our secure systems or other appropriate delivery methods.

Your information

We use your mobile number only to send the order messages described here and to respond to your replies. We do not sell or share mobile numbers or text-message consent with third parties for their marketing. Our Privacy Policy describes how we handle your information. Text-message consent is kept with your order record as the Terms and Conditions describe.

Changes

We may revise these terms periodically. Updated terms will be posted with a revised effective date. Where required by applicable law, we will provide additional notice or obtain renewed consent before implementing material changes to the messaging program. You may stop at any time by replying STOP.

Contact. Undisputed Legal Inc., One World Trade Center, 85th Floor, New York, NY 10007 · (800) 774-6922 · [email protected].

Version 2026-11.1.